Digital Product Lead: Up to £76,843 (London), 27%+ pension, great benefits, flexible working and work life balance
Digital Workplace Project. Digital with Purpose. DWP.
We're looking for 2 talented leaders with a background leading in a large enterprise organization to join DWP's Digital Workplace project and become a key part of one of the UK's biggest and most high-profile digital transformation programmes. 1 will support our Universal Credit service ato deliver an integrated service outcome in London and the other leading our Retirement Service product in Newcastle.
We're delivering a once-in-a-generation reform of products and services that will put world class technology solutions into the hands of the people that need them most, whether that's the millions that access DWP services or our brilliant frontline colleagues.
If you are a digital leader with subject/product expertise in technology based product solutions with a track record delivering high level user adoption, user experience, and delivering and maintaining a live service, we'd love to hear from.
What is Digital Workplace?
It's big. Over the last two years diverse DWP Digital teams have established Digital Workplace, an agile and multi-disciplinary service that supports over 84,000 employees, using more than 150 distributed cloud applications, operating out of more than 800 UK sites, and powering digital products and services used by more than 20 million people across the UK.
It's evolving. So far we've moved all of our systems to hybrid hosting, removing the constraints of previous outsourced IT contracts, modernising our legacy infrastructure and stabilising performance.
We're improving communication and collaboration with a mix of new hardware including mini-PCs, Surface Pro laptops and a growing mobile phone network. By upgrading our software with the latest versions of Office 365, Skype for Business and our rebooted staff intranet we're making sure our people always have the right tools and the latest professional digital skills.
It's important we get it right. DWP deliver world-class digital solutions which touch the lives of millions of people, including some of the most vulnerable in our society. We're creating a better working environment and experience for the people behind those solutions to ensure they stay equipped, motivated, informed and engaged.
You and your role
As a leader for our Universal Credit product operations and Retirement Services, you will manage the evolution of the highly visible and key strategic product. You'll provide strategic and tactical product leadership for change programme management, user adoption, user experience and digital strategy ensuring DWP gets the best out of our existing solutions.
You'll own this service, providing an expert voice and setting a clear direction for UC products and Retirement product respectively and related change management programmes and services. You also be responsible for the high level roadmap and for "keeping the lights on", ensuring that all our people have the solutions they need to stay connected.
Strong technology product leads that can steer team to deliver outcomes not a typical product, you should have extensive depth and breadth of experience in people and thought leadership, and the creation and conception of a significant programme, product or project.
What skills and experience are we looking for?
You're a product adoption guru: you have created and communicated a technology product roadmap, delivered though leadership, strategy and direction for product in a large and complex organisational context.
You simply deliver: you have successfully delivered one or more products meeting a number of successful outcomes as well as supporting live service running
You're on top of industry trends: you are in touch and involved in the latest technology and automation solutions trends
You can solve it like Sherlock: you can make effective decisions based on incomplete information using a range of techniques. You solve problems and empower others to do the same.
You're an effective communicator: you take and act upon challenge from stakeholders. You work across department or functional boundaries in order to effectively communicate a product vision and gain stakeholder buy in. You have also worked with users to articulate their needs and communicated these to a product teamWhere will you work?
Caxton House is home to our London hub. Situated a short walk from Parliament Square, it's also the seat of the Ministry, and the political heart of our organisation, so there's always a buzz about the place.
Based in the heart of Whitehall, our London hub has a modern, informal and collaborative working environment.
Facilities in our busy London hub include a restaurant, coffee pod, cycle shelter and showers.
We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.
In return for your skills we offer competitive salary up to £76,843 (London), a brilliant civil service pension with employer contributions circa 27%, and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:
Flexible working and family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, holidays, insurance, healthcare, events, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Learning and development, including coaching, mentoring, progression opportunities and guaranteed 5-days formal learning per year.
And lots moreCLICK APPLY for further information and to start an application on Civil Service Jobs.
If you have any questions of you want to discuss the role before you apply get in touch with me via