passionate about making life easier for customers?
relish the opportunity to take ownership and make an impact?
Join our digital transformation
A global force in B2B e-commerce, our team are responsible for
over 60 websites worldwide. We are pioneers, innovators and disruptors in the world of B2B e-commerce. We are on a digital transformation, experimenting
with new tools and
services that put customers at the heart of everything we do.
Make an impact as a Product Owner
The Product Owner
is a critical role in delivering our digital growth and revenue targets. As
Product Owner you will be accountable for setting the product vision, strategy
and roadmap to drive world class customer experience and revenue growth across
the ‘Buy’ domain with focus on checkout and covering the desktop and mobile
experiences. Prepare quarterly view for stakeholder buy in, aligning both
product “what” and engineering “how” with an ability to articulate how we deliver
new customer facing capability, underpinned by the necessary technology
- Accountable for optimisation initiatives and new product developments to
drive customer experience and revenue growth, through use of multiple insights
from external benchmarking, strategic direction, analytics (Adobe) and customer
onsite feedback (Foresee).
- Responsible for researching, benchmarking and creation of both annual
and quarterly product roadmaps, producing clear hypothesis and benefits cases
for initiatives and socialising these across the global business. Ability to work with multiple stakeholders
and provide a clear steer on commercial and customer initiatives.
- Responsible for driving performance metrics, such as Sales, Conversion,
CTR, CSAT and site performance, including managing initiatives within the
backlog to reduce tech debt and maintain class-leading site speed.
- Manage relationships and drive collaboration with UX Research and
Design, SEO, Analytics, Multi Variate Testing, Marketing, IT and Content, and
leadership team using a x-functional approach
- Managing stakeholder communications including product plan, prioritisation
decision, rationale for changes, features, benefits and the impact of each
change on customer experience and product performance.
- Manage stakeholder demand for onsite changes, ensuring well-crafted
hypothesis with clear measurements of success to prioritise delivery and ROI
To be successful in this role you will:
- Have a
passion for and experience of making life easier for customers in an e-commerce
commercially focused - understanding how to use data and insights to drive and
measure customer-centric solutions
- Love solving
problems - with an eye for detail you take a logical approach to solving
- Thrive on
managing multiple projects and activities with a variety of different
hands-on experience of working in an agile working environment
- Enjoy and be
good at building trusted relationships and bringing people with you on your
journey of change
We want you
to experience the freedom and autonomy to realise your potential, share your
ideas and make them happen. We want you to feel supported and listened to by a
team that celebrates individuality and independent thought, encourages
different perspectives and embraces every background.
Our offices are in the heart of the digital hub of Kings Cross. We
have an outstanding benefits package, which includes:
- 25 days hols
(with the option to purchase a further week)
We began in a north-west London garage supplying spare parts to
radio repair shops back in 1937. Today, we’re using digital technology to
revolutionise the way we do business and strengthen our position as the
one-stop-shop for industrial parts and electronic components.
Do you want to join
our digital revolution? Can you help deliver amazing things for our customers?
Do you want to bring your ideas and see them turn into cutting-edge solutions? Come
join us and grow with a team of people who will challenge and inspire you!