Product Owner
EDF Energy Product Owner

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy, Belgium and Poland. We are the UKs leading generator and supplier of low carbon energy, producing around one-fifth of the nations electricity and employing more than 12,500 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We intend to play a leading role in new nuclear build in the UK and secure a bright future for the combined business and its employees.

At EDF Energy, were committed to helping our customers in any way we can. We are responsible for maximising the long-term value of our residential and business customers; we create an integrated approach to energy sourcing, pricing strategy, and deliver to the needs of our customers. We sell electricity and gas to over 5 million residential and business customers, making us the largest supplier of electricity by volume. We also run customer facing activities including field sales and meter reading services. Were committed to getting it right first time, making sure that service is continually improved & our approach to Customers is driven by our sustainability agenda, which means we behave as a socially and environmentally responsible company. We are the largest business unit within EDF Energy with over 8,000 employees spread across 50 locations. Working in a competitive marketplace means we need high performing people who have the skills, experience, systems knowledge and leadership abilities to provide support and guidance in line with our right first time policy.

Nature and Scope

Blue Lab

Blue Lab is EDF Energys innovation accelerator embedded within the Customers Business Unit. Were here to make ideas and innovations come to life and to make energy better for the UK, our customers and our people. We operate in a complex and competitive marketplace which requires novel approaches to maintain our market-leading position and continue to provide value for our customers.

Data Acceleration

Blue Lab has recently established a function to accelerate value from data. The Data Acceleration team is focussed on delivering high value insights from data. Data scientists in the team explore data using innovative statistical, analytical and machine learning approaches to derive insights which will improve operational efficiencies and enable high-value customer propositions.

Vacancy Overview

Product Owners are the internal customer-facing interface for data product teams tasked with using data to provide insights into how to solve critical business problems. Working as part of an agile, multi-disciplinary team consisting of Data Scientists, Data Engineers, Project Managers and Domain Experts, Product Owners will engage with internal customers to clearly understand business problems and identify where big data and data science techniques can help provide new insights which drive actions to improve commercial performance. Product Owners will use their initiative, critical-thinking and invention to ensure the team delivers data products which provide customers what they need rather than what they want.

Principal Accountabilities

The Product Owner is expected to assume the following key responsibilities plus any other reasonable duties as required:
  • Engage with Sponsors, Business Owners and Process Experts to understand high value business problems and identify data products where big data and machine learning analytical techniques can provide new insights to diagnose and resolve these problems
  • Take the lead in defining a data product requirement document which estimates the value and level of effort for each potential data product to aid prioritisation and selection of future work
  • Own a product charter for each data product which contains the essence of the product and acts as a contract between the Business Sponsor, key stakeholders and data product team. The product charter describes data sources, analytical approach, deliverables, user community, success factors and expected value
  • Work with other teams across Data Acceleration on the end-to-end delivery of data products for example, coordinating extraction of data needed from source systems and working with end-users to define initial requirements for visualisations
  • Prioritise deliverables for the data product team in the face of evolving customer/stakeholder requirements and delivery constraints
  • Own a product roadmap for each data product being executed by the team which sets out its vision and how it will be incrementally improved over time
  • Work with the Data Acceleration Product Lead to manage a pipeline of new high value data products
  • Be the key point of contact for engagement of Business Owners, End-Users and Stakeholders with the data product team. Represent the team at all key meetings with Sponsors, Business Owners, End-Users and Stakeholders including product demonstration, retrospective and backlog generation sessions
  • Be responsible for delivering high quality data products and ensuring deliverables are accepted and signed-off by Business Owners and End-Users
  • Work with Data Stewards in the Data Governance team at the initial project definition stage and help to track the value of deployed data products
  • Knowledge, Skills, Qualifications, Experience

  • 3+ years experience within the energy industry in a commercial, financial, strategy or other analytical role
  • Analytical mind-set with positive attitude to problem solving
  • Strong written and verbal communication skills
  • Ability to appreciate technical information and transform into clear and understandable conclusions for a non-expert audience
  • Demonstrated ability and flexibility to work in a fast paced and demanding environment
  • Adaptable with experience of multi-tasking and working on their own initiative
  • Customer mindset with focus on delivering high quality output on time and budget
  • Transparent and open in their approach and willing to continually improve through acting on constructive feedback
  • Critical thinker who is willing to use evidence to challenge prevailing systems and processes
  • Desirable
  • Experience with key functions of an energy supplier (e.g. customer services, digital channels, sales & marketing, debt recovery, commercial strategy or finance)
  • Knowledge and experience of process optimization or lean techniques
  • Demonstrated ability in building financial business cases
  • Academic or hands-on experience of statistical techniques
  • Knowledge of cloud technologies, big data and data science
  • Experience of working with Agile delivery (scrum)