Colegrave House, 70 Berners Street, London
Who we are
Operating at the heart of our business, Shared Services offer efficiencies to all of our Brands by providing centralised resources and competitive synergies for the Group. The Shared Services Teams work across all Brands and are responsible for a huge range of activities from delivering product to over 40 countries worldwide, to achieving award winning store designs and handling 100,000 Customer Care calls each year. Within Shared Services there are over 1,000 employees working across 16 distinctive departments including International, IT, Finance, HR, Logistics, PR, Property, Digital and Sourcing.
Reporting in to the Lead Product Owner, as a Product Owner at Arcadia you will be responsible for defining what our teams build from
definition to implementation and optimisation.
You will understand how your products fit against overall vision and strategy and determine the best opportunities to deliver against objectives and key results.
You will work with user experience, technology and business colleagues to define the detail of
what needs to be delivered, along with the prioritisation of those elements.
Identify opportunities for quick multivariate testing to drive optimisation, or for iterative improvement based on evidence and customer understanding. This is an exciting time to join Arcadia’s product development teams as we are investing significantly to ensure we deliver the best possible experience for our customer’s individual needs.
Day to Day
Work with colleagues from UX and data insight teams to build a deep understanding of the customer and their needs
Work with brand stakeholders to understand what our brands have in common, where they are different, and where they sit in the wider industry
Work with colleagues from engineering to harness the latest technology in order to build amazing customer experiences
Define and prioritise a product backlog based on product vision, customer needs and business value
Define the best way to deliver value at pace by validating assumptions with users or multivariate testing
Build and maintain strong relationships across Arcadia’s brands and key stakeholders
Represent the voice of the customer, the business and stakeholders to the team on a day-to-day basis
Communicate opportunities, progress and issues across the business as appropriate
Work with the wider Product and UX team to continually improve ways of working and practices
Mentor more junior team members and stand in for the Lead product owner when required
Experience and deep understanding of the role of a product owner within an agile product development team
Understanding of the difference between delivering outcomes rather than output
Experience of UX best practices and digital technologies
Good understanding of ecommerce and the commercial realities of digital retailing
An understanding of working in a ‘Group’ culture – we are a matrix environment operating across different brands
Experience of prioritising when work from other teams is required to achieve desired outcomes
Excellent communication and presentation skills
Ability to analyse data and research findin