We are Global
We’re proud to be one of the world’s leading media and entertainment groups. Whether it be on-air, via global player or through our outdoor advertising, we entertain and reach over 50 million individuals across the UK every week.
Across our entire business, we’re committed to making more moments that matter for our audiences, customers and for each other. And every moment matters…the small, the big and everything in between. We couldn’t do any of it without our talented, passionate Globallers. Everything we do is driven by our culture and the talented people who make it happen.
Here at Global, we have a saying…it’s all about how you make people feel. It’s our company ethos, our guiding belief and it’s so much more than words. It’s the vibe you get when you walk into one of our offices, it’s what keeps us honest and true to who we are, and above all, it’s the reason we all love to work here.
Product Lead, Sales Operations
Reporting of the Role
This role reports to Head of Product, Commercial Technology
Overview of job
The Product Lead, Sales Operations is responsible for the creation and delivery of the technology roadmap for the systems which support Global’s sales order process across our Radio, DAX and Outdoor businesses.
They will work both with senior commercial partners and with Product Owners in the Commercial Technology team to identify and deliver initiatives to improve the efficiency and user experience of our sales order processes.
They will act as a mentor to other members of the Commercial Technology team, developing junior talent.
3 best things about the job
Leading the technology roadmap for one of the most exciting transformation agendas in the media and entertainment market in the UK and beyond
Working with Director-level partners from across Global’s business to drive performance improvement across our business
Having the authority to identify, suggest and implement pivotal initiatives and turn your ideas into product features quickly
Measures of success –
In the first few months, you would have
Fully understood the goals of the Commercial Technology team and how these support Global’s commercial strategy and objectives
Gained a detailed understanding of the workings of Global’s business across our Audio, DAX and Outdoor divisions
Established strong working relationships with senior partners from across Technology, Commercial and beyond
Developed and communicated a clear set of performance metrics for our sales operations
Identified, validated and prioritised a series of initiatives to improve our sales order processes and beyond
Implemented effective working patterns with your Product Owners and delivery teams
Responsibilities of the role
Be responsible for the product roadmap for the technology products supporting Global’s sales operations across Radio, Outdoor and DAX
Identify and deliver initiatives to improve and, where relevant, automate the sales order workflow
Develop the capability for Global to have a single view of its customers and a single, accurate sales pipeline
Collaborate with colleagues in Commercial to standardise sales processes and improve the service Global provides to our customers
Understand commercial strategy and priorities and translate these into product initiatives
Collaborate with colleagues across the business to identify new opportunities to develop the products
Prioritise product roadmap initiatives based on business benefit and complexity of delivery
Write and execute program plans
Maintain consistently high delivery standards across your team
Maintain relationships with third parties as needed
Drive team performance by setting goals and objectives
Lead and coach Product Owners and Product Analysts working across our DAX platforms
What you will need
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of demonstrating the following:
Experience working with sales and marketing teams, preferably in the media and entertainment or adjacent industries
Experience at sales operations improvement programmes, preferably relating to implementing single customer views and/or standardising sales order processes
Strong commercial acumen and an ability to translate commercial strategy into technology initiatives
Comfortable working at pace and handle competing and changing priorities
Ability to innovate and think independently
Willingness to ‘get stuck in’ to detailed analysis as needed; analytical approach to analysis and problem solving with a strong head for numbers
Experience of process mapping and identifying / resolving points of friction in user journeys
Ability to act based on gut feeling & experience when needed; willing to take calculated risks
A curious nature; a desire to ask questions and learn
High level of emotional intelligence; ability to understand different priorities and perspectives
Ability to communicate complex ideas succinctly to a senior audience
Willingness to collaborate and coach; ability to educate and influence
Effectively line manage and develop Product Analysts and Product Owners in your team
Prior experience working with Salesforce is helpful
Everyone is welcome at Global
Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.
Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global