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Head of Product Management

HM Revenue and Customs Leadership

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2020-05-15

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Location

Telford, Newcastle-Upon-Tyne, London, Worthing, Shipley moving to Leeds Regional Centre during 2020

About the job

Summary

HM Revenue and Customs (HMRC) plays a vital role in Government collecting taxes and administering certain benefits. This ensures that the UK has the money available to fund the UK’s public services as well as helping families and individuals with targeted financial support.

Our digital services are at the heart of this for 45 million individuals and 5 million business customers, helping to bring in over £500 billion in annual tax revenues.

HMRC runs the largest digital Operation in Government from six modern digital delivery centres. Over the next five years the UK Government will invest £1.3bn to transform HMRC into one of the most digitally advanced tax administrations in the world.

The Head of Product reports to the Deputy Director of Product, Design and User Research and provides support to all product managers in HMRC, demonstrating expert product management skills and coaching others in product management best practice. Leading the product management community you will be recognised as a specialist in your area and will work with other communities and organisation management to represent community interests, as well as with product heads across other government departments.

This post will require regular travel to other HMRC locations and occasional overnight stays.

Job description

As Head of Product you will:

• Lead the product management community across HMRC building capability and professionalism

• Support the vision, roadmaps and delivery of digital products and services within HMRC

• Work with Lead Product Managers, Product Managers and Heads of Profession to embed a user-centric and outcome-focussed culture across CDIO and HMRC

• Coach and mentor all product managers in best practice

• Assess product manager capabilities against best practice and DDAT profiles, identifying training opportunities

• Provide senior leadership to the Performance Analyst community, being an advocate for the profession and promoting the value of performance analytics in HMRC

• Line manage Lead Performance Analyst

• Promote the understanding of users’ needs and champion these in the delivery of all products

• Ensure digital products provide ROI for business streams and end users alike

• Engage with a variety of stakeholders, flexing your style as appropriate

• Ensure consistent use of product management tools and techniques within HMRC

• Play an active role in the cross government product community

Responsibilities

We’re looking for someone with strong interpersonal, leadership and strategy skills who enjoys working in an agile environment delivering end user focussed digital services.

It’s essential that you have:

• Experience of leading a product management function delivering user centred digital products

• Experience of working as a product manager leading a multidisciplinary team in delivering large and complex digital services

• Expert understanding and experience of approaches to digital delivery, including; user needs analysis, service design, prototyping, devops and continuous improvement

• Experience of engaging and influencing at a strategic level and playing a key role in setting organizational objectives

• Experience of engaging with users and identifying how their needs are being met by products and services

• Proven ability to develop long-term vision and objectives for digital services, being discerning and disciplined in focusing on what is important and most relevant, and able to develop this capability in others

• Experience in developing strong stakeholder relationships, consistently delivering inspiring, engaging and meaningful messages about the future direction of digital services

• Practical experience interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels

• An understanding of new and emerging digital technologies and the opportunities they provide to improve the delivery of public services in the UK

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

Product Ownership
Strategic Ownership

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

As part of the application process you will be asked to complete a CV and statement of suitability against which an initial sift will take place. Further details around what this will entail are listed on the application form.

The interview will cover the Behaviours, Technical Skills and may look at Experience.

The format of the interview is most likely to be digital due to the current COVID19 situation.

Sift and interview dates as well as the interview location to be confirmed.

Further Information

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland/Access NI (delete as appropriate: If location is in England will be DBS, Scotland will be Disclosure Scotland & Northern Ireland will be Access NI) on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave

Pay

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :

Name : Jeremy Davis

Email : jeremy.davis@hmrc.gov.uk

Recruitment team :

Email : hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

Attachments

HMRC T&Cs Opens in new window (doc, 38kB)

OGD pay note 01.04.19 Transfer protocols v1 Opens in new window (doc, 56kB)

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Head of Product

LDN Apprenticeships Leadership

🗓
2020-05-15

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Introduction

At LDN Apprenticeships our product is the sum of our technology and our learning content. The way we use technology to deliver learning to our apprentices has become increasingly important since we started our business almost 10 years ago. Thankfully, for most of those 10 years LDN Apprenticeships has pioneered new ideas, taken opportunities to embrace digital and as a result we are in a much better position than most other providers of apprenticeships. But we believe there is a huge opportunity to be even better.

We are looking for a Head of Product with experience in EdTech or a related field and a good knowledge of the Salesforce.com platform. You will combine this experience to completely overhaul our existing technology solution, extending the functionality of our platform to all parts of the learning journey for our apprentices and clients. At the same time, you will oversee our content development function, ensuring that the content we deliver to apprentices is of the highest quality.

This is a senior position at LDN Apprenticeships and while you will be managing a team of permanent staff and contractors, you will also need to be willing to get your hands dirty. Despite our ambition, we are a small business and we need every person in our team to be willing to get stuff done.

What you’ll bring

· You have recent and broad experience of working in the Education Technology Space, ideally with exposure to the Salesforce.com platform.
· You have a high level of analytical skills and attention to detail which you are able to use to define and solve technical problems.
· You are extremely good at coming up with new ideas and at bringing those to life in the product that you are working with.
· You are equally good at knowing which ideas should not be pursued and you have the courage to accept when an idea has failed.
· You have a clear understanding of business analysis concepts, tools and techniques and you are comfortable with imparting this knowledge to others.
You have the ability to and experience of managing people, including contractors who work remotely and in other countries or time zones.
· You are a people-person who enjoys learning and growing, personally and professionally.
· You are passionate about helping people to start their careers at amazing companies and this inspires you to build an incredible product.
· You are flexible and understand the balance between being commercial and being compassionate.

What you’ll be doing

Document and understand our technology

Our business is complex and the processes that are supported by our technology are critical to our success. Working through our entire technology infrastructure to document and understand each process will present opportunities to streamline each process, drive efficiency and improve the experience for our apprentices and clients.

Refine our technology roadmap

Use your understanding of the existing technology solution to define a clear and well thought out technology roadmap which establishes a vision for where our platform is going and helps to inform the level of investment required to get it there.

Improve our content development process

Work with the Content Manager, Content Designer and Curriculum Consultants to ensure that learning content for all of our programmes is ready for delivery on time, that it is of the highest standard and that it is regularly reviewed.

Build a system that scales

Ensure that every element of our product, from apprentice onboard to content delivery, is designed to operate at scale.

#DoAwesome

You’ll #DoAwesome every day, bringing your unique brand of Energy, Enthusiasm, Willingness to Learn, Ability to take Feedback and Propensity to take action to each of the relationships you form in your job.

Benefits

If you join LDN Apprenticeships, you’ll have the opportunity to change lives, one person and one business at a time. Our purpose is at the heart of everything we do, so if doing good is as important to you as building a successful commercial business, look no further.

We also offer some cool practical benefits, which we think you might like:

· 25 days of holiday + bank holidays
· Extra day of holiday for every year of service
· Workplace pension with 3% contribution
· Purchase and sell holiday through salary sacrifice
· Quarterly and annual prizes for top performers in the business
· Monthly team breakfasts alongside strategy updates and team briefings
· Regular social events for staff, Summer and Christmas parties

Learning and Development

We are a learning organisation. We believe that our people are at their best when they are learning new things and confronting new challenges. Every member of our team gets a subscription to over 1,000 short online courses from our Learning Management System. We actively support our team to continuously develop their knowledge and skills, and where possible we provide financial support.

Where we’re headed

LDN Apprenticeships has ambitious plans for growth over the next five years and we’re recruiting awesome people to join our diverse and vibrant team.

By 2025, we’re on a mission to:

· Create 10 new industry specific apprenticeship pathways
· Kickstart the careers of 3,000 apprentices
· Prove our model and test it in one overseas market

We care deeply about our apprentices and the companies that support them and everything we do revolves around improving the experience that they have with us. Our values underpin everything we do. They are:

#DoAwesome - Doing awesome is having Energy, Enthusiasm, Willingness to Learn, the Ability to take feedback and the Propensity to take action. We call this #EEWAP.

#TakeOwnership – We are responsible and accountable for our own actions, behaviours and results.

#HaveCompassion – We care for our apprentices, clients and our people and put this at the heart of everything we do.

#BeResilient – Our work is full of challenges, and we thrive on our ability to actively confront and overcome them as a team.

#CelebrateSuccess - We celebrate the good work and achievements of our people, students and clients.

Salary

£60,000 – starting 4 days per week on a pro rata salary of £48,000.

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Global T&E Product Manager, Commercial Cards, Director

Citi Leadership

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2020-05-14

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Citi Commercial Cards is the leading provider of Commercial Cards solutions to marque, multi-national organizations and public sector organizations offering card solutions in 100 countries. Citi Commercial Cards' Travel & Entertainment (T&E) and Business-to-Business (B2B) solutions form the core of the expense management strategies for thousands of corporate card programs.

This role is part of the Global Product Team, with responsibility for product positioning, business management, sales enablement, and partnership/alliance development for Citis corporate T&E solutions. The T&E solution set forms the core product of Citis Commercial Card business and strategy, touching more than 5 million cardholders globally and thousands of corporate and public sector card programs in every region. This position will have senior-level exposure and play a leading role in managing the current portfolio and product set and determining the long-term strategy for our T&E solutions globally.

The Global T&E Product Manager oversees the portfolio of T&E commercial card solutions and services, including traditional walking plastic corporate travel cards, Central Travel (lodged) Accounts, and Virtual Cards for Travel. The role will also help develop and manage a customer experience strategy, support mobile enablement initiatives including our mobile app and on-line tools, self-service initiatives, and communications and training for cardholders and program administrators. The T&E product manager will also help develop and expand partnerships and alliances within the T&E ecosystem to create alliances/partnerships with leading and emerging providers, and develop innovative and turn-key solutions between Citi Commercial Cards and other players in the sharing economy, travel, and payments networks.

Responsibilities:

This is a senior role which is part of the Global Product Team, with ownership of product strategy, product positioning, business management, sales enablement, and partnership/alliance development and management
This position will have significant senior-level exposure and play a leading role in managing the current portfolio and product set, and determining long-term strategy as well as the allocation of investment dollars to execute the strategy globally
As a Global Product Manager this role will oversee product strategy for a portfolio of solutions and services
The role will also be responsible for Customer Experience, defining our strategy and overseeing the execution of the underlying initiatives
This role will be required to drive action across the organization (esp other functions: Operations, Technology, Sales, Control Functions etc) in order to achieve goals and ensure that a BAU operational model is in place
The Global Product Manager will also lead development and expansion of partnerships and alliances within the product ecosystem to create innovative and turn-key solutions between Citi products and other players in the ecosystem
Management will look to this person to be an ambassador for the product both internally and to the marketplace
The successful candidate must be both a leader and a team player, working with regional Product teams, Product Sales and Account Management, and functional teams globally
The Global Product Manager will also work with internal partners to drive the visibility and positioning of the product
Financial and performance objectives will be set consistent with product and business objectives.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Role will have daily interaction with regional (US and non-US) teams. Some travel should be expected.

Qualifications:

8-10+ years of experience, including managerial experience
Knowledge of industry players and ecosystem, as well as industry networks preferred
Communication and interpersonal skills, and senior management presence, are critical to success in the role, given the level of cross-team and client/sales engagement involved, and senior management exposure.
The candidate should be able to work independently and in multi-dimensional teams equally effectively, be creative, and be a critical thinker.

Education:

Bachelors/University degree, Masters degree preferred

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB

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Time Type :

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

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Director, Product Manager, Custody & GFP

RBC Leadership

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2020-05-14

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What is the Opportunity?

The Custody and network management unit is responsible for Global & Domestic custody (“custody’), network management, Global Funds platform - Fund Order routing, settlement, and administration (“GFP”), Primary markets products (ETFs, Loans), ICS and Benefit payments (“Custody Services”) within Investor Services (“IS”).
Initiate and support the overall product strategy, direction, and profitability for Custody & GFP within RBC Investor Services, in alignment with core services’ strategic objectives. Initiate and support designing, developing products to support client retention, target client acquisition, enhance the client experience and deliver on commitments made to clients, including drive and oversee the execution of approved product change/development. Initiate and support the Product Standards & the operating framework for custody and GFP. The focus of the role is Global excluding the Canadian Franchise, across primarily the asset manager segment.

What will you do?

Proactively involved in the assessment of available market intelligence and stakeholder feedback (clients and functions) to lead strategy and evolution of the Custody & GFP business, including target market, features, product/service experience, regulation, and compliance.
Support development and maintenance of a suite of Custody & GFP products focused on delivering NIAT growth through enhancing/digitising products, generating client value, delivering by geography and platform.
Initiating and analysis in delivering a clear product roadmap in-collaboration with Custody & GFP Executive, Client Experience, Client Operations, and Client Coverage.
Overseeing and supporting product-related change, including commercially-viable and client-focused business cases, with prioritisation and approval of product, client, operational and regulatory change. Business cases to be managed in-collaboration with Profitability and Protocols.
Responsible for ensuring change remains aligned to existing regulation and/or internal RBC policies.
Responsible for definition of the contractual product
Working with the product architect - support definition, design and efficiency of product services, operating model(s), product standards and technical stack/architecture, with an objective to simplify where possible.
Lead for Custody & GFP - related client retention, win and/or upsell in collaboration with Global Client Coverage.

What do you need to succeed?

Must have:

BA or BSc in business, or other relevant degrees
Extensive experience in the industry, with a specific focus in securities finance and global markets
Sound technical knowledge of the financial services and asset management industry
Extensive experience in developing efficient strategies and business plans for all in-scope products
Proven curiosity regarding fintech and evolving investment industry trends
Strong corporate knowledge

Nice to have:

• MBA, CFA or post-graduate in business or finance would be a plus
• Professional qualifications from a recognised industry body preferred

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

JOB SUMMARY
City: London
Address: Riverbank House
Work Hours/Week: 35
Work Environment: Office
Employment Type: Permanent
Career Level: Senior Manager/Director
Pay Type: Salaried
Position Level: PL06
Required Travel(%): 0-25
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 03/16/2020
Req ID: 213577

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Director of Production and Quality Control

VASHI Leadership

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2020-05-14

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VASHI is a disruptive fine jewellery service built on a simple human truth: something you made means more than something you bought.

Our Co-Creation USP puts customers at the heart of their own product and with access to a rarely seen process, our designers and craftsmen work together with each customer to guide and inspire every VASHI piece. Customers can pull up a chair to customise their design, personalise with an engraving, choose a treasured stone, or design completely from scratch.

Our unique business model means a unique approach to product design.

With a workshop in every store and a stock holding of raw metals and precious gemstones we are in the enviable position of having both a lightning fast supply chain and the ability to make products to order.

Our products are all made in the city they are bought from which means low carbon footprint, low wastage and 100% flexibility.

Until now, the majority of our revenue has come from diamond engagement rings made individually to order, however our strategy is to expand to include multiple products (rings, bracelets, necklaces etc.), stones (sapphires, emeralds etc.) and gifting moments (anniversaries, mothers day, self gifting etc.).

Our product will range what we call ‘the spectrum of bespoke’ from light touch personalisation to customised products to true bespoke and will stay true to the core USP of Co-Creation and the idea that “every piece is made unique by the customer.”

Our strategic vision has implications on our product function in the following ways: - House design codes - even though the customer is in control, we must establish our own signature style

In store design - each store will have the people and process to inspire customers and give them the confidence to create products that range the spectrum of bespoke.

While personalisation and custom products can be built within scalable processes, true bespoke requires jewellery designers at point of sale - Ready to wear - while most customers enjoy investing time in the making process, some want to buy into the VASHI experience requiring a fast (near instant) turnaround - this will require ready to wear style products that are 95% complete that can be finished within minutes.

The opportunity to be part of building both the VASHI brand and culture from the ground up is an extraordinary one that comes with great responsibility. The foundations of a unique business model are well established and there is nothing to stop us from creating something iconic both privately and publicly. Skills and experience are important but even more so is hunger, to be part of the journey and to input into the collective whole. In business, our culture ethos is, passion trumps talent and talent trumps experience- finding the right people with the right attitude putting our customer focus at the forefront of our decisions will bring success to both individuals and our organisation.

The key objective for this role, is to oversee and ensure smooth implementation of the following areas of the business, manufacturing, procedure, quality control, workshop, supply and sourcing, planning, dispatch, casting. This is a vast and varied role which will play an integral part in building this new function across the business. The role will work closely with the senior leadership team to ensure brand values are displayed throughout the company.

Key Responsibilities: (Include but not limited to;)

Planning and overseeing production schedules and processes

Taking a high-level view on the day to day procedure and manufacture

Coaching and developing to move the team onto a greater plane. We believe the ambition has to be high (and achievement) needs to be high to facilitate the brands ambitions

Assessing projects and resource requirements

Implementing the needs and strategy of the business, both domestic and international

Assessment and execution of the roadmap and resources required to achieve these ambition

Estimating, negotiating and agreeing overall budgets. Maximising the cost efficiencies in the department

Determining and implementing quality control standards. Creates and facilitates the understanding of the ‘

Vashi standard’

Develop cutting edge machinery, technology and techniques. Technological and procedural innovations have to be a key strategy to fully harness the dynamism of the business.

Development of this ethos/programme to ensure the department is adding value

Monitor production to resolve issues

Set up generation of insights and data to allow for more effective prevention of issues and faster resolutions

Liaising with design/marketing on development/prototype projects

Working with Creative/Design director to instil an efficient synergy across the business

Oversee employment and team structures. Building structure, identifying resources required to facilitate growth.

Analysing team skill gaps and generation of solutions - internal/external

Health and safety - A general overview, safety assurance and record will be analysed as we progress onto bigger more complex site

Personal Specifications:
Strong leadership skills - Motivate team members to deliver exceptional work and exceed expectations - Strong knowledge in performance evaluation. Early installation of their own vision and ownership of this division of the business. Enact a greater reporting/assessment structure

10+ years’ experience within a similar field from a Leadership understanding and perspective

Hold the ability to inspire others

Experience in problem solving and decision-making tasks

Strong communication and organisational skills

Ability to work under pressure and to tight deadlines without dropping standards

Excellent written and verbal English language skills

A whatever it takes, can do attitude at all times

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Compl Product Director--ICRM Electronic Trading Group EMEA Head

Citibank Leadership

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2020-05-14

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Serves as a senior function/business/product compliance risk manager for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and delivery of a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework.

Responsibilities:

Providing compliance coverage to an assigned function/business/product. Provides compliance guidance on function/business/product rules and regulations relating to operational issues, transactional approvals and the application of internal compliance policies for day-to-day activities.
Managing a team of multiple teams of Compliance professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the units role and responsibilities effectively while establishing and adhering to talent management processes and compensation and performance management programs. Mentoring and developing junior staff.
Directing the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citis clients, products and geographies; provides direction and guidance on the programs.
Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
Providing oversight and guidance over the assessment of complex issues, structures potential solutions and drives effective resolution with other stakeholders. Provides advice to the function/business/product on an ongoing basis on new initiatives, new products, acquisitions, and client-related matters with respect to applicability of policies, resolution of potential red flags or other client/transaction-related compliance escalations.
Representing Citi on critical regulatory matters as required. Serves as liaison with regulatory examiners, Internal Audit, and external auditors on critical Compliance issues and oversees the implementation of related remediation. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the assigned business/product/function.
Supporting the function/business/product in performing timely compliance reviews of new transactions and/or products.
Managing ICRM initiatives as required, such as the implementation of new Compliance systems, controls, and related project management work efforts.
Assisting in the development and administration of Compliance training for the assigned business/product/function.
Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the business/product/function supported.
Analyzing and scoping the impact including applicability of new and complex regulatory developments across the assigned business/product/function, including cross-border impact.
Assisting in the establishment of ICRM policies, procedures and controls to comply with these new or changed laws and regulations.
Participating in industry groups and trade association working groups or other forums.
Additional duties as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

Highly motivated, strong attention to detail, team oriented, organized
Excellent written, verbal and analytical skills
Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Ability to interact and communicate effectively with senior leaders
Significant knowledge and expertise of Compliance laws, rules, regulations, risks and appropriate controls
Experience in the design and implementation of Compliance programs
Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders
Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse Business/Function
Experience with and previous exposure to internal or external control functions and regulators
Ability to challenge Business/Function management and escalate issues when appropriate
Strong track record of effectively assessing and managing competing priorities
Comfortable navigating complex, highly-matrixed organizations
Comfortable acting as an agent for positive change with agility and flexibility
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essential
Subject matter expertise in area of focus

Education:

Bachelors degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of the assigned function/business/product and related laws and regulations, previous experience managing a diverse staff; Advanced degree preferred

Serves as a senior function/business/product compliance risk manager for Independent Compliance Risk Managements (ICRM) Electronic Trading Group (ETG) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and delivery of a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise, with a specific focus on risks associated with electronic trading activities. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework.

Key Activities include:

Providing compliance coverage to an assigned function/business/product. Provides compliance guidance on function/business/product rules and regulations relating to operational issues, transactional approvals and the application of internal compliance policies for day-to-day activities.
Managing a team of multiple teams of Compliance professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the units role and responsibilities effectively while establishing and adhering to talent management processes and compensation and performance management programs. Mentoring and developing junior staff.
Directing the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citis clients, products and geographies; provides direction and guidance on the programs.
Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
Providing oversight and guidance over the assessment of complex issues, structures potential solutions and drives effective resolution with other stakeholders. Provides advice to the function/business/product on an ongoing basis on new initiatives, new products, acquisitions, and client-related matters with respect to applicability of policies, resolution of potential red flags or other client/transaction-related compliance escalations.
Representing Citi on critical regulatory matters as required. Serves as liaison with regulatory examiners, Internal Audit, and external auditors on critical Compliance issues and oversees the implementation of related remediation. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the assigned business/product/function.
Supporting the function/business/product in performing timely compliance reviews of new transactions and/or products.
Managing ICRM initiatives as required, such as the implementation of new Compliance systems, controls, and related project management work efforts.
Assisting in the development and administration of Compliance training for the assigned business/product/function.
Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the business/product/function supported.
Analyzing and scoping the impact including applicability of new and complex regulatory developments across the assigned business/product/function, including cross-border impact.
Assisting in the establishment of ICRM policies, procedures and controls to comply with these new or changed laws and regulations.
Participating in industry groups and trade association working groups or other forums.

Additional duties as assigned.

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB

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Time Type :

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

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Compl Product Director--ICRM Electronic Trading Group EMEA Head

Citi Leadership

🗓
2020-05-14

APPLY

Providing compliance coverage to an assigned function/business/product. Provides compliance guidance on function/business/product rules and regulations relating to operational issues, transactional approvals and the application of internal compliance policies for day-to-day activities.
Managing a team of multiple teams of Compliance professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the units role and responsibilities effectively while establishing and adhering to talent management processes and compensation and performance management programs. Mentoring and developing junior staff.
Directing the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citis clients, products and geographies; provides direction and guidance on the programs.
Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
Providing oversight and guidance over the assessment of complex issues, structures potential solutions and drives effective resolution with other stakeholders. Provides advice to the function/business/product on an ongoing basis on new initiatives, new products, acquisitions, and client-related matters with respect to applicability of policies, resolution of potential red flags or other client/transaction-related compliance escalations.
Representing Citi on critical regulatory matters as required. Serves as liaison with regulatory examiners, Internal Audit, and external auditors on critical Compliance issues and oversees the implementation of related remediation. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the assigned business/product/function.
Supporting the function/business/product in performing timely compliance reviews of new transactions and/or products.
Managing ICRM initiatives as required, such as the implementation of new Compliance systems, controls, and related project management work efforts.
Assisting in the development and administration of Compliance training for the assigned business/product/function.
Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the business/product/function supported.
Analyzing and scoping the impact including applicability of new and complex regulatory developments across the assigned business/product/function, including cross-border impact.
Assisting in the establishment of ICRM policies, procedures and controls to comply with these new or changed laws and regulations.
Participating in industry groups and trade association working groups or other forums.
Additional duties as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

Highly motivated, strong attention to detail, team oriented, organized
Excellent written, verbal and analytical skills
Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Ability to interact and communicate effectively with senior leaders
Significant knowledge and expertise of Compliance laws, rules, regulations, risks and appropriate controls
Experience in the design and implementation of Compliance programs
Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders
Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse Business/Function
Experience with and previous exposure to internal or external control functions and regulators
Ability to challenge Business/Function management and escalate issues when appropriate
Strong track record of effectively assessing and managing competing priorities
Comfortable navigating complex, highly-matrixed organizations
Comfortable acting as an agent for positive change with agility and flexibility
Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essential
Subject matter expertise in area of focus

Education:

Bachelors degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of the assigned function/business/product and related laws and regulations, previous experience managing a diverse staff; Advanced degree preferred

Providing compliance coverage to an assigned function/business/product. Provides compliance guidance on function/business/product rules and regulations relating to operational issues, transactional approvals and the application of internal compliance policies for day-to-day activities.
Managing a team of multiple teams of Compliance professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the units role and responsibilities effectively while establishing and adhering to talent management processes and compensation and performance management programs. Mentoring and developing junior staff.
Directing the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citis clients, products and geographies; provides direction and guidance on the programs.
Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
Providing oversight and guidance over the assessment of complex issues, structures potential solutions and drives effective resolution with other stakeholders. Provides advice to the function/business/product on an ongoing basis on new initiatives, new products, acquisitions, and client-related matters with respect to applicability of policies, resolution of potential red flags or other client/transaction-related compliance escalations.
Representing Citi on critical regulatory matters as required. Serves as liaison with regulatory examiners, Internal Audit, and external auditors on critical Compliance issues and oversees the implementation of related remediation. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the assigned business/product/function.
Supporting the function/business/product in performing timely compliance reviews of new transactions and/or products.
Managing ICRM initiatives as required, such as the implementation of new Compliance systems, controls, and related project management work efforts.
Assisting in the development and administration of Compliance training for the assigned business/product/function.
Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the business/product/function supported.
Analyzing and scoping the impact including applicability of new and complex regulatory developments across the assigned business/product/function, including cross-border impact.
Assisting in the establishment of ICRM policies, procedures and controls to comply with these new or changed laws and regulations.
Participating in industry groups and trade association working groups or other forums.

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VP Product

Zego Leadership

🗓
2020-05-13

APPLY

We are Zego, a global insurtech scale-up providing cover that creates possibilities.

In an ever-changing world, insurance is struggling to keep up. Through the power of emerging technologies, we are creating fairer products designed for the 21st century.

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey.

In 2019, we closed our series B funding round, raising $42M from top-tier investors that will fuel our growth into new territories and the expansion of our product portfolio. In 2018 we were listed as one of the top 3 disruptors to watch on the Sunday Times Fast Track 100. We were also listed in Wired magazine as one of the 5 hottest startups in London. In 2019, we were listed in the Fintech 50 and placed number 7 in the Startups 100. More recently, we were accepted into the Tech Nation Future 50 2020 cohort - solidifying our place as one of the UK’s most exciting and influential tech companies.

We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.

Role Overview

Zego presents an interesting challenge to a Product team, encompassing consumer-facing technical product development in the form of websites and apps, all the way through to unlocking innovation in actuarial science by developing pricing engines and novel data integrations. All of this against the backdrop of a regulated industry, dominated by incumbents and ripe for technology-led disruption. The VP Product will establish a team with strong capabilities across this broad spectrum, whilst working closely with leaders in all areas to realise Zego’s potential.

About the role

You will establish and lead the implementation of Zego’s product strategy, partnering across the organisation to bring our vision to life
You will work with the CEO to realise their vision and ensure strong alignment across the company
You will work closely with the leadership team to identify and develop new product opportunities that enhance and expand Zego’s customer proposition
You will recognise and respond to the entirety of our customer’s product experience, ensuring we are able to offer agility in bringing new features to market
You will leverage your deep insight of product development to optimise collaboration between product, design and engineering teams, providing strategic leadership across the business
You will represent the customer and play a critical role in re-aligning initiatives and plans to meet their immediate and future needs
You will guide, mentor and steer your team through ongoing growth and change, ensuring a high standard of operational excellence within your own and connected teams

About you

You have lead innovative commercial product teams at a Director or VP level
You have proven experience of working within a senior leadership team
You are an entrepreneurial strategist, holding strong ideas loosely and comfortable navigating shifting priorities
You demonstrate value through building data centric products
You are an excellent communicator, confident articulating your ideas and perspectives individually and across the organisation
You are obsessive about customer experience and act as a champion for our customer’s needs
You are motivated by adapting to change
You are analytical and able to draw extensive insights from qualitative and quantitative data
You are commercially minded and enjoy the challenge of adapting to the evolving needs of an ambitious business
You ideally have early career experience working in user research, consultancy or have a sound working knowledge of research approaches

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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Head of Product

Monolith Leadership

🗓
2020-05-13

APPLY

We’re building a self-sovereign financial platform with a suite of products and services powered by decentralisation that give you 100% control of your assets. Store them securely in our wallet, spend them with our payment card. We never touch or hold them ourselves. It’s simple, elegant and secure, and amongst the first practical authentic use-cases of the Ethereum blockchain.

Based across Europe and the UK, we’re a high-performance team of around 25 people; we have freedom and responsibility, a culture that encourages original thinking, offers ownership, and embraces knowledge sharing… and we have big plans to change the way people experience their money!

Requirements

As Head of Product you will bring leadership and vision that will shape the growth of our direct to consumer financial alternative. Your role will encompass product leadership across the board, including the creation of a new growth function, whilst owning and delivering the adoption of our mobile experience.

As our company moves into a new phase of development we are looking for someone to come into our, already, product-driven company to help us further widen our offering. We wish to build upon our existing infrastructure to build a compelling and futurist mobile financial experience that would compel a mass market.

It is crucially important that the Head of Product works in collaboration with our engineering team, all other areas of the business, as well as the leadership team. We are looking for someone who believes in creating great products that meet end user needs, with a focus on customer insights, data, growth, and a unique user experience.

Role Responsibilities will include:

Understanding our community and users of our product and in turn being able to define their problems
Understanding problem areas and prioritising projects for the team to design and build solutions which amaze our customers
Leading a growing team which includes our growth, design, marketing & customer experience functions
Building the product roadmap, gaining alignment and buy-in from all stakeholders
Conducting customer interviews and testing
Performing data analysis to validate the latest features as well as understand app usage via data
Performing market analysis

Running design sprints
Being involved in the revenue and pricing decision for the product

Prioritising which Product features go out to our customers

Core Attributes that we look for:

Be user and community obsessed.
Lives and breathes what makes a good product from the customers experience
Understands and believes in the value of decentralisation / trustless systems
Believes in our vision of a non-custodial financial platform that mimics the functionality of a challenger bank whilst bringing the emerging world of DeFi to europeans.
By understanding the crypto space, the existing, and potential customers, knows what will make our product the most successful product on the market today and into the future
Embraces a data driven environment challenging themselves and the team to get data to inform decisions
An entrepreneurial spirit that drives you to bring amazing products to market

Our ideal Candidate will:

Look for ownership of our mobile experience.
Have worked on a direct to consumer mobile app(s)
Have worked on a best in class mobile product with strong input on UX/UI
Be comfortable in a technical discussions and representing the customer’s problem to the engineering team, as well as other stakeholders in the business
Have experience driving growth
Manage, lead, teach, and learn from others and work collaboratively
Be comfortable in applying a build-measure-learn style approach to feedback
Have experience managing multiple stakeholders across different areas of the business at all levels
Be an expert in handling competing demands, tight deadlines, and product related targets and still delivering with a cool head
Have an ability to carefully break down problems into smaller pieces
Have excellent communication skills

Bonus Points for:

Experience with crypto-currency
Appreciation of Ethereum and a passion for decentralisation
Understanding of the crypto space and what others are doing
Experience of bringing products to market, from inception through to initial product launch and beyond
Preferably at least 7+ years product management experience

Benefits

Our team members are rewarded well, not only with a competitive salary, but also with:

Generous Stock Option Scheme
TKN Option Scheme
Private health insurance
A training & development budget that helps you to grow with Monolith
25 days holiday + bank holidays
Flexible working hours - we care about your output, not when you rock up or clock out
A company pension scheme (naturally)
Top of the range hardware
Team lunch on Wednesdays, breakfast on Fridays and healthy snacks (when we're back in an office!)
Bi-annual company events
The option to participate in a crypto salary scheme
Access to a range of discounts and little life extras via Perkbox

If all this sounds exciting...

Start a conversation by hitting apply and sending us some information about your achievements, ambitions and why you're interested in joining Monolith - we look forward to hearing about you!

Unfortunately, we're not currently in a position to offer visa sponsorship.

We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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Product Manager (VP)

Greensill Leadership

🗓
2020-05-11

APPLY

Position Type

Permanent - Full Time

Speciality

Product

Location

London, UK
ROLE PURPOSE

The role of a senior Product manager at Greensill is to design, develop, position, implement and maintain its KYC /AML onboarding process for our corporate and individual clients and stakeholders. You will participate in the creation and development of these processes ground up and be ultimately responsible for their delivery to clients, for reducing the sales cycle and enabling risk teams to monitor and report on the compliance requirements of the business.

How do I apply for this role?

Please email an up-to-date CV and covering letter by clicking on Apply Now.

ACCOUNTABILITIES
Act as subject matter expert for remote, digital KYC onboarding.
Design, develop and manage the end to end delivery for the systems and processes in partnership with other parts of the organization including Origination, Legal, Risk, Compliance, Operations, Technology and Distribution.
Work with the risk and compliance teams to enable them to easily manage monitoring and reporting requirements.
To leverage technology solutions to increase throughput of our existing Client due diligence (CDD)
Plan and execute product launches across cross-functional teams (spanning product, marketing, technology, sales)
Work with the Verdi team to ensure that in our new “replatformed” world we will have smooth, efficient and optimised KYC.
Sales Enablement – enable sales teams to seamlessly onboard new buyers and suppliers with new country roll out teams ensuring that when we enter new countries, we will have efficient KYC approaches applicable to those markets.
Work with our Earnd team to ensure that we have the latest and greatest solution from an individual CDD point of view.
SKILLS AND ABILITIES
Relevant and deep expertise in digital KYC and AML for individuals, corporates and juristic entities
Broad experience in Banking and Finance industry with an understanding of Trade Finance products including Supply Chain Finance, Accounts Receivables Finance, Inventory finance
Bachelor’s/Master’s degree in Engineering, Computer Science, STEM or a related discipline
Has started or worked in a startup business in the Fintech or Regtech domains
Has an ownership mindset, can step up, take responsibility, innovate and quickly evolve and adapt with new technologies
An understanding of the various components that make up the product offering to corporate clients, i.e. Legal, Risk, Compliance, Technology, Operations
Is a problem solver, can think in terms of systems and processes
Track record of successfully launching technically complex products in regulated industries
Strong positioning and messaging skills; able to craft clear and simple messages that work
An expert in understanding the markets we serve as well as the competitive landscape in which we operate
Collaborative team player; work well with others and able to impact and influence without reporting lines
Ability to think creatively and strategically; easily able to switch between thinking and doing
Technical curiosity and a proven ability to master financial and technical subject matter. You love getting into the weeds
Exceptional communication skills. You’re a gifted conversationalist, listener, writer, editor, and debater
Articulate and skilled at telling a written or visual story in a simple straightforward way
Ability to work independently
Flexible, adaptable and able to deal with ambiguity
Thrives in a collaborate teamworking environment
Enjoys working at pace
Customer centric mindset with a can-do attitude
High degree of personal integrity, honesty and professionalism
PERKS OF THE JOB

This role attracts a salary of up to £120,000

Hard Work, Well Paid

Our mix of salary, bonus and equity means that when your hard work leads to Greensill's success, you will be generously rewarded. What's more, all of our compensation packages include competitive pensions and benefits.

Great People, Great Work

Greensill people are smart. We are original thinkers who bring innovative ideas to work everyday. We work hard, respect one another, and are treated equally, no matter our position in the company.

Bright Future, Worldwide

The phenomenal rate of global growth that Greensill enjoys translates into abundant opportunity for career development, no matter your role or geographic location. Join us for an exciting career path that can only be offered by one of the fastest growing fintechs in the business.

Cool Offices, Cool Places

Wherever you work for Greensill, you will be in a smart, inclusive and friendly office with all the resources you need. We choose the best locations in the best cities, so you can focus on your work in a challenging and energetic environment without the typical burdens of bureaucracy or hierarchy.

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