Digital Product Director
Jacobs Leadership
Jacobs leads the global professional services sector delivering solutions for a more connected, sustainable world. Providing a full spectrum of services including scientific, technical, professional, and construction – and program - management. Our 77,000+ employees in 400+ locations around the world serve a broad range of companies and organisations including industrial, commercial, and government clients across multiple markets and geographies.
During our 125 years in the UK, we have been involved in some of the biggest and most challenging projects, delivering innovative and sustainable solutions to the country’s most critical issues, from access to clean air and safe water, civil and national security and safeguarding mobility.
That’s because Jacobs is much more than just a traditional engineering company.
Ranked No. 1 by Fortune’s 2019 World's Most Admired Companies…
Source -, Construction&sortBy=industry-rank

A key component of any firm’s digital transformation is using technology to deliver services in a new way that adds value rapidly to the customer and the company. This could either be using technology to deliver an existing service in a better way (automation) or creating a new service altogether (augmentation). With a seeming abundance of opportunities, the challenge is understanding the real “game-changers” and scaling them fast. It is essential to embed a lean DNA which brings rigour around customer desirability, business viability and technical feasibility, and the launch and management, so that the service fully meets the needs of the customer and delivers the expected RoI for the business.
As Jacobs, we strive do the right thing for our people, clients and communities. And doing the right thing means working together to tackle the toughest challenges and always believing there could be a better way. A Lean DNA stems from fundamental marketing and product management practices, however, building these types of capabilities in a company is not trivial and often goes against established practices.

The Digital product Director is a leadership role to drive strategically a lean start up and product management approach across the business, so these become standard and well recognised way to develop, launch and manage new services in collaboration with our customers and business units. The role helps our business maximise the commercial impact of our engineering IP and technology investments prioritised through the lens of client desirability, business viability and technical feasibility:
  • Develop, manage and sell a world class portfolio of digital products (home grown or third-party)
  • Empower our people to give clients a more informed, and richer, experience
  • Attract a new set of clients from products optimised through our engineering expertise
  • Grow key partnerships to extend our addressable market and other parts of the value chain
  • Responsibilities:
    The responsibilities of the Digital Product Director are as follows:
  • Support P&L operating unit selling product enabled solutions, collaborating with the Solutions Delivery Director to drive revenues, cost efficiencies and measuring business impact
  • Collaborate with the Digital Incubation Director to set the commercial direction and priorities of the portfolio, working closely with business unit colleagues to foster strong working relationships to ensure the introduction, and transition, to new business models is successful
  • Develop new channels and partners that unlock the value chain and access new segments of the market
  • Build a product management function/capability to develop, launch and manage products embedding best-practice globally at each stage of the lifecycle
  • Work with our customers and partners to continually gain insights that feed into a commercially driven product roadmap underpinned by a common data platform
  • Provide hands-on specific advice, coaching and support to teams incubating and managing new products and services. In particular provide advice on go to market, pricing and business model options.
  • Manage the operational performance, working with the Digital Factory Director to ensure development, delivery and in-life management costs are as expected and KPIs met
  • Success Criteria:
    The Digital Product Director will witness the following accomplishments;
  • Achieving our ambition: $500M revenue by 2024 - $250M underpinning traditional business and $250M new higher margin revenue
  • Establishing a product management capability driving best practice globally
  • We are recognised by our customers as a leader in engineering digital products and solutions
  • We are recognised by the market as masterminding our future by delivering tangible outcome led value
  • The opportunities associated with our products are increased
  • The risks associated with our products are reduced
  • Qualifications

    Qualifications & Experience:
    This role requires an outstanding commercial leader who has experience in creating, managing and growing higher margin products. They should have a solid track record, with a robust understanding of the product lifecycle, with experience ranging from lean start-up (or similar) to in-life management and a proven ability to apply this experience into the world of professional services and solutions provision in relation to the buildings and infrastructure market. The person should have international experience, gaining commercial awareness in B2B and wholesale markets, and have worked in different environments eg start-up, blue chip.
    Technology awareness is important, but other challenges revolve around people and process, therefore the person should be an excellent collaborator and have rounded general management experience, with the experience of managing change. With high EI, and low-ego, they should be able to engage and influence stakeholders at all levels, being pragmatic, tenacious and resilient.

    Our Culture

    At Jacobs we see safety differently - we strive to go ‘ BeyondZero ’ by putting the health, safety and well-being of our employees first in everything we do.

    We are committed to equality across our business and we work with external organisations such as STEM, WISE (Women in Science & Engineering) and Stonewall . We are also Disability Confident Committed ; therefore, we guarantee to interview all disabled applicants who meet the minimum criteria for a vacancy.

    We encourage applications from candidates looking for flexible working or reduced hours’ contracts.

    When you join Jacobs you will have access to a wide range of Global Networks , centred on inclusion and diversity which is the foundation of our business and at the centre of our values.

    To find out more about our networks, please visit our website;

    Equal Opportunities

    Successful candidates will be asked to complete a Baseline Personnel Security Standard Pre-Employment check and will be required to undergo various checks including: Identity, Right to Work; Employment/Education History and Criminal Record. If you are unable to meet this and any associated criteria, then your employment may be delayed or rejected.

    JACOBS is an Equal Opportunity Employer who is committed to the safety and wellbeing of all.