Monzo is a bank that lives in your phone. Our mission is to make money work for everyone: to make our users effortlessly financially savvy with smart features, unexpectedly friendly service and a relentless focus on what people genuinely want and need.
We’re looking for an exceptional Director of Internal Product who can define the internal product vision to help us reach a billion customers: a leader of multiple autonomous software teams who can own and deliver our product strategy along with leading and developing our excellent product managers.
We’re growing fast and committed to providing world-class support - we recently built our own customer support software (Monzo Chat) from scratch as part of a strategy to build a whole portfolio of bespoke products so there is plenty of room to innovate, influence across multiple disciplines and shape our future.
Customer Operations is leading the way at Monzo in the use of data science/machine learning and we are ambitious to keep shipping products fast so it's important that you are up for the challenge and are comfortable working at pace.
We're an equal opportunity employer and prize diversity as a strength. Everyone is welcome at Monzo. We offer flexible working, and are open to part-time and job sharing too.
DESCRIPTION
iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we’ve lent over £500 million to over 20,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
REQUIREMENTS
iwoca is entering a new phase of development and we need a Head of Product to look after the tools and products that our customers use every time they interact with iwoca. You will be customer-centric, data-driven and operationally minded in order to lead our growing Customer product team.
Our Customer product team is a new structure at iwoca and is accountable for:
● Multi-product delivery: responsible for ensuring the architecture that enables iwoca to grow our product line is built iteratively and is relevant for both business requirements and customer experience
● Make core products better: ensuring each product attribute – such as how repayment schedules are structured and the types of businesses we serve – are constantly iterated and improved to create the greatest value for our customers and the business.
● New customers engagement: responsible for the product experiences that enable customers get to know and trust iwoca (e.g. our website)
● Sign-up flow: providing a seamless customer experience while collecting the necessary information to offer customers the best loan for their needs and financial situation – making getting a loan as easy as booking a plane ticket
● Self-service (Automation): providing customers the option for greater self-service so that our customer success team can focus exclusively on the highest value interactions
● Partners & Integrations: make the integration experience to our lending API as simple and straightforward as possible for our partners
The Head of Product – Customer will work closely with relevant C-levels and their team captains to understand and prioritise the changing business needs. The Head of Product will own their product roadmap and define the full lifecycle of our customer experience – working closely with the Head of Design – on idea generation, to technical development, to launch (& iterate). S/he will also be expected to work closely with the broader product team to identify dependencies or synergies that could impact what gets built and why. The role will report directly to the co-founders, Christoph Rieche and James Dear.
This role is part of a growing product function at iwoca, so the Head of Product will be able to roll up her/his sleeves and work closely with tech and the business to ensure we keep building great tools for years to come. While the Head of Product will be enthusiastic about taking on operational responsibility for at least one of the build teams, you’ll also be excited about managing product managers within the Customer product team.
What you’ll bring:
● 5+ years of customer-facing product management experience, ideally including team management experience
● An experience of operationalising user-testing and using it to make informed decisions
● Tech savviness: if you don’t write code yourself, you understand what a software developer does, understand APIs and can ask the right questions to ensure that technical choices will meet both current and future requirements
● Collaborative style that is focused on aligning stakeholders and finding solutions
● Superior communication, analytical, and project management skills
● Highly organized with attention to detail
● Track record of excellence in both academic and professional settings
BENEFITS
In addition to a competitive salary, we also provide the following:
A smart, fun and internationally diverse team – together, we represent over 35 different nationalities
Company retreats in great locations – we have at least two per year in places like the French Alps and by the Spanish seaside
A really lovely office in central London – we’re right by Tottenham Court Road, and close to the bars, theatres and restaurants in Soho and Fitzrovia
Pool, ping pong, foosball tables and tournaments, morning yoga and an ever-growing number of active clubs (you can set up your own!) – such as climbing, chess, cycling, football, running, boxing, etc
Regular novelty perks such as free massages, which can be proposed by anyone in the team
Plenty of drinks and snacks in our office kitchen
Cycle-to-work scheme for great value bikes
Company-wide talks with internal and external speakers
Enhanced maternity/paternity leave and shared parental leave
Stock options for all employees after 6 months within the business
25 days holiday a year, plus all UK Bank holidays, plus a day off for your birthday
The opportunity to give your time to support a charity of your choice, via a paid volunteering day
Additional leave so that you can take more time to go travelling or to study, outside of your holiday allowance
Tickets to exciting tech conferences across Europe
A calendar of tech meetups hosted on the premises
Flexible working, including flexible hours and working from home days – all made easy with video conferencing and slack
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Made by Many is a new kind of consulting company. Experts of varied backgrounds, in technology, product design and business strategy, we’ve come together to help ambitious businesses differentiate and compete to become digital businesses.
We’ve proven our quality in the market over the last 11 years: 77 clients, 102 strategy projects, 76 products launched into the market in 14 countries. But it’s not all about the product; it’s about putting our clients into a stronger long-term position, to be able to compete more effectively. For every client, that’s a different problem. With every client we find a different solution.
We believe that, in a world of continuous change, the right strategy evolves through an early, educated assessment, followed by our process of making, testing and learning
Internship Program 2019
Every year, Made by Many London opens its doors and invites curious and enthusiastic talent from the worlds of design, technology and product management to spend their summer with us, to learn more about the exciting world of digital product design and innovation. Working together as a team of three on a ‘live’ brief, interns are supported by ‘Made by Many’ mentors and coaches as they develop the skills to ‘make, test and learn’ – just like we do.
We are looking for a product manager to join our twelve week program to experience what digital product innovation really looks and feels like. If you’re excited by making products that matter and would relish the chance to make, test and learn with us, read on!
The Product Manager Internship: Why Apply?
Product managers at Made by Many are responsible for shaping the vision of a product throughout the design process all the way to a successful launch. They act as the voice of the customer whilst balancing the business goals and facilitating the work of a cross-disciplinary team.
At a glance you should:
You might be studying, or a recent graduate in a field like business, data, technology or entrepreneurship; or you might already be working and want to shift your career to focus on product management and strategy. Our product managers come from a diverse range of backgrounds and we’re open-minded about the type of person we’d like to join us this summer.
What will you do?
You’ll team up with two other interns – a product designer and a developer – to design and develop a new digital product. Throughout the process, you’ll:
What will you gain?
We believe that successful product managers need to be future-proofed. This means that they need to have the mindsets, skills and behaviours that allow them to adapt in an ever-changing world of work – to see opportunities where others might see barriers. The Made by Many Internship 2019 offers its interns the chance to develop not only the digital capabilities necessary to create memorable and meaningful work, but also the confidence and self-belief to thrive in the world of digital product innovation.
If you can demonstrate a passion for what we do, and how we do it, then we’d love to hear from you.
To see what this looks like, check out Madeleine’s blog postfrom last year’s internship, and take a look at Hackaball, a connected device conceived by our interns in London.
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